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- Academic Technology Services Specialist - (Information Technology Consultant - Career) - Academic Technology
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Academic Technology Services Specialist - (Information Technology Consultant - Career) - Academic Technology
Job No: 540192
Work Type: Staff
Location: San Francisco
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)
Working Title
Academic Technology Services Specialist
SF State University
San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.
Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu.
San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.
The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.
Department
Academic Technology
Appointment Type
This is a one-year probationary position.
Time Base
Full-Time (1.0 FTE)
Work Schedule
Monday - Friday ; 8am - 5pm OR 9am - 6 pm
Anticipated Hiring Range
$5,834.00 - $6,250.00 Per Month ($70,008.00 - $75,000.00 Annually)
Salary is commensurate with experience.
Position Summary
Under the supervision of the Assistant Vice President of Academic Technology and day-to-day work coordination of the AT Service Lead, the Academic Technology Services Specialist works within a learning technology service team to provide support and consultation to all campus faculty, students, and staff in their use of the campus learning management system, classrooms, and other Academic Technology services. The position engages the campus community virtually or in-person providing support via phone, email, in-person consultation, the campus ticketing system, and at times, dispatches to classrooms or other spaces requiring assistance. The position builds a knowledge of tools and their practice with campus users to assist in the effective uses and in ways that quickly resolve issues. In addition the LMS, the position supports lecture capture, audio-visual systems, web conferencing (Zoom), web-based file storage (Box), and a range of other services that meet teaching and learning needs across the University.
Position Information
User Support Intake, Engagement, and Resolution:
- Support campus faculty, students, and staff in their use of academic technology services including the campus learning management system (Canvas), web conferencing (Zoom), and a wide range of additional tools and practices that support teaching and learning.
- Provide support to classroom and instructional space technologies in their use of audio-visual and other classroom technologies.
- Apply consultative and critical thinking skills to assess user needs and provide appropriate support engagement or response to facilitate resolution.
- Apply customer service skills and procedures to user engagements.
- Route user support calls to appropriate campus service providers.
- Act as a liaison and interface between faculty, staff, and other technical teams.
Training, Documentation, and Outreach:
- Develop and/or conduct formal training programs, lab/equipment orientations and demonstrations, and self-guided tutorials on equipment, applications, databases, and related systems.
- Write user documentation, user guides, instructor guides, training outlines, and technical training public
- Develop and deliver workshops, training sessions, and user engagements on to faculty, student, or staff professional development.
- Assess campus training needs and develop and coordinate plans for training delivery.
Unit Service Projects and Documentation:
- Collaborate as a member of a team or working group on completing projects, tasks, or other work assignments.
- Work within and develop approaches for working within a Service Management system (Service Now).
- Facilitate service and tool improvements by engaging within team and across units on user needs and recurring requests.
- Perform post-resolution follow-ups to help requests.
- Participate in projects that promote user support services within the unit and on-campus.
- Conduct trainings and workshops for instructional technologies both online and in person
Other duties as assigned
Minimum Qualifications
Preferred Qualifications
Environmental/Physical/Special
Pre-Employment Requirements
This position requires the successful completion of a background check.
Eligibility to Work
Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.
Benefits
Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.
We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.
CSUEU Position (For CSUEU Positions Only)
Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference.
Additional Information
SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS).
Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations.
CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hrwww@sfsu.edu.
The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.
Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.
To apply, visit https://careers.pageuppeople.com/873/sf/en-us/job/540192/academic-technology-services-specialist-information-technology-consultant-career-academic-technology
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