Job Details

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San Diego Gas & Electric
  • Position Number: 3526473
  • Location: San Diego, CA
  • Position Type: Business and Financial Management

SDG&E is an innovative San Diego-based energy company that provides clean, safe and reliable energy to better the lives of the people it serves in San Diego and southern Orange counties. The company is committed to creating a sustainable future by providing its electricity from renewable sources; modernizing natural gas pipelines; accelerating the adoption of electric vehicles; supporting numerous non-profit partners; and, investing in innovative technologies to ensure the reliable operation of the region's infrastructure for generations to come. SDG&E is a subsidiary of Sempra Energy (NYSE: SRE).

Our highly trained and responsive employees with their diverse skills, talents and ideas are the reason we can deliver on our commitment and are building America's best energy company. They are also the reason why we have been recognized with the industry's most coveted awards. Our employees undertake challenging work, and receive highly competitive compensation and benefits. As one of the region's largest employers, we're always searching for talented and bright people to join our team. After all, it takes the best to build the best. Learn more about benefitsHERE.

Diversity and inclusion are core values of SDG&E. Empowering our employees to be their whole selves at work is our competitive advantage. This is where new ideas come from and meaningful collaboration gets an authentic start. By bringing together people with different perspectives, diverse backgrounds and real commitment to their own individuality, we have built a stronger business.Learn more about our commitment to diversity and inclusionHERE.

For more information, visitSDGEnews.comor connect with SDG&E on Twitter(@SDGE), Instagram(@SDGE)andFacebook.

Primary Purpose:

Ensures timely and accurate customer billing. Reviews, analyzes and ensures the integrity of interval energy consumption data. Communicates with internal and external customers regarding billing complaints, service changes and meter investigations, high use, and other customer billing inquiries. Assists billing employees resolving complex billing situations.

Duties and Responsibilities:

  • Performs complex analysis in support of customer or employee inquiries regarding issues such as rate applicability, metering, and billing changes. Analyzes accounts to ensure that billing components are accurate and in compliance with CPUC rules prior to assigning to billers for action.

  • Handles escalated billing scenarios that require extensive analysis and coordination with other departments throughout the company. Include associates in process to help them understand how to resolve similar issues.

  • Investigates and resolves billing inquiries/discrepancies in such areas as Time-Of-Use billing, high bills, stuck/damaged meters and other areas. Prepares billing history reports, provides supporting analysis, applies and explains company policies in various situations. Explains residential and commercial rates and tariff classes as well as company policies and available services to internal and external customers.

  • Reviews bill processing methodologies and systems and recommend changes and improvements .Identifies and documents process improvements, including step-by-step instructions on departmental procedures.

  • Performs other duties as assigned (no more than 5% of duties).


Required Qualifications:

  • H.S. Diploma/GED Required

  • Knowledge of business practices, accounting techniques and computer systems normally acquired through college level courses.

  • 3+ Increasingly responsible experience in billing operations or related customer service activities (Associate level requires two (2) years).

  • Must possess excellent oral and written communication skills.

  • Candidate must have working knowledge of applicable state and federal regulations and related billing policies and procedures.

  • Must reside in Southern California or be willing to relocate upon hire.

  • We offer a hybrid work environment. Although the schedule may vary, typically this will allow you to work from the office two to three days per week and work remotely on the remaining workdays.

Desired Qualifications:

  • Bachelor's Degree Business administration, finance, accounting or related field.

  • Experience in negotiations and conflict resolution.

May be filled at a higher level based on qualifications.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

Work Schedule

HYBRID: Work a combination of onsite and remote days each week, typically 2-3 days per week.


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