Job Details

Telecare Corporation
  • Position Number: 2320636
  • Location: San Diego, CA
  • Position Type: Liberal Arts - Social Work

Team Lead Licensed LCSW, LMFT, LPCC, Lic PsyD Mobile Crisis Response Team 396
San Diego | California | United States

San Diego's NEW Mobile Crisis Response Team (MCRT)Helping People in Crisis: Mental Health Support Without Uniformed Law Enforcement
Program Overview

Telecare San Diego's newest behavioral health program is a 24/7, non-law enforcement, Mobile Crisis Response Team (MCRT) serving individuals of all ages experiencing mental health crisis utilizing recovery principles. We will exist to respond to crisis with the goal of safety for all. Our community has recognized a need to respond to mental health crisis and those under the influence from a posture of compassion, patience, and recovery. This program collaborates and accepts referrals from the San Diego Access and Crisis Line (ACL) and law enforcement. San Diego's MCRT will offer crisis triage and management, risk assessment, in-person intervention, and case management. Each team will respond to calls from the mobile office van to provide services directly in the field in the following San Diego Regions: Central, East, South, North Central and North Inland.

Passion and Mindset Set Us Apart

We are building a multi-cultural, multi-racial, multi-generational, and inclusive team that shares in our core values of respect and dignity towards all, whose make up reflects the communities we serve.

We will redefine the way we respond to our community members and their families when they are vulnerable and suffering from a mental health crisis and/or drug/alcohol use. Ready to make a difference?

Employment Status: Full Time Salaried Position; We are looking for a highly dedicated mental health professional who will be willing to work more than 8 hours per day for the first few months. Team Lead will work Monday through Friday, and potentially some weekends. Must be willing to be on call. Will work very closely with Program Administrator to oversee day to day operations and clinical decisions for the vulnerable population we will serve. Mobile crisis vans will directly report to Team Lead.


  • Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with internal and external stakeholders
  • Plans, organizes, directs and controls the triage of crisis calls and appropriate clinical responses during assigned shifts.
  • Provides telephone screening, triage and referral services to persons in crisis.
  • Engages and establishes a therapeutic relationship with client callers.
  • Provides accurate diagnostic consultation to team members, as requested.
  • Provides onsite support to persons in crisis
  • Provides consultation/interpretation to clients and their families regarding service options
  • Functions as service plan supervisor for the team; ensures coordination of clinical and administrative team functions including scheduling of staff and members served
  • Directs day-to-day clinical/administrative operations of assigned team, ensuring all members served receive services as indicated in their treatment plan
  • Oversees and monitors accuracy of medical records
  • Safeguards member confidentiality
  • Promotes a high involvement culture by exhibiting ability to align team around common objectives to ensure contract outcomes, ACT fidelity, and organizational standards are met and maintained
  • Ensures staff documentation, assessments, and paperwork meet federal, state, county, and organizational standards and timelines
  • Uses person centered approaches and can supervise others in their use
  • Understands payer documentation requirements and can supervise others to meet these requirements
  • Develops, updates, and implements individual service plans
  • Partners with leadership to identify and mitigate risk, and to improve care
  • Abides by established policies, procedures, and standards of care in accordance with published ACT Standards
  • Provides consistent supervision, including support, feedback, clinical consultation, and clear expectations for meeting job standards and promotion of professional growth
  • Tracks, maintains, and ensures compliance with contract expectations and outcomes
  • Establishes strong customer and community relations
  • If employed at Inpatient program, must assist with restraint of members served in the event of assaultive behavior and pass assault crisis/crisis prevention training
  • If employed at Outpatient program, must evade members served in the event of assaultive behavior and pass assault crisis/crisis prevention training

Duties and responsibilities may be added, deleted, and/or changed at the discretion of management.


  • Ability to work effectively as a member of a multidisciplinary team
  • Clinical philosophy and administrative practices must align with and promote Telecare recovery beliefs, mission, and vision
  • Ability to train, empower, and lead staff to embody above elements in daily interactions with colleagues, members served, and other service providers
  • Thorough understanding of the rights of members served and related legal processes
  • Effective written and verbal communication
  • Ability to assess safety risks
  • Excellent driving skills
  • Ability to easily build rapport
  • Within three (3) months of employment, ability to apply financial requirements for billing and learn billing codes
  • Ability to audit progress notes and treatment plan for payer compliance and quality
  • Familiarity with stages of change and motivational interviewing
  • Within three (3) months, ability to apply strength based supervision



  • A Master's Degree in Social Work or related field
  • Two (2) years post masters experience providing crisis response with mentally ill individuals
  • Current licensure as an LMFT, LCSW, LPCC, etc.
  • Certified to perform W & I 5150 Holds in the field
  • One (1) year supervisory experience or supervisory training within six (6) months of employment
  • Sensitivity to multi-cultural populations and their perspectives and experiences.
  • Must be at least 18 years of age
  • Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment
  • All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver license, a motor vehicle clearance, and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply.


  • Outpatient clinic or community mental health service with two (2) years of direct clinical service
  • Experience providing intensive case management and/or intensive community supports using psychiatric rehabilitation concepts
  • Two (2) years of supervision post masters experience in behavioral health setting


Under direct supervision of the Clinical Director/Administrator, this entry-level licensed management position supervises multidisciplinary teams, coordinates service needs, and collaborates with other services and agencies. San Diego Mobile Crisis Response Team (MCRT) Team Lead provides telephone screening, triage and referral services and assures that every consumer caller receives timely response to their call, accurate assessments, appropriate interventions and professional attention. They also provide supervision of assigned team members and the Crisis Access Line support.


The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to reach, twist, bend, squat, kneel and lift and carry items weighing 25 pounds or less as well as to frequently sit, stand, walk, push, pull, and do simple and power grasping and to occasionally drive.

EOE AA M/F/V/Disability

Equal Opportunity Employer Description
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Pay Transparency Policy Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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