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Residential and Hotline Services Manager
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Position Number: 2805678
Location: East San Diego, CA
Position Type: Business - Management

Title: Residential and Hotline Services Manager

Reports to: Housing and Advocacy Services Director

FLSA Status: Exempt

Wages: $62,500/ annual salary

Job Type: Full Time

Location: Project Safe House (Confidential Shelter-East County)

Direct Reports: Hotline Coordinator, Family Advocate (2), Advocacy Support Facilitator (4)

CCS is an equal opportunity employer that strives to create an inclusive environment and a diverse workforce from all backgrounds, abilities, and cultures.

Note:

Any offer of employment made by CCS is contingent upon providing CCS with valid, accurate, and truthful proof of COVID- 19 vaccination. An applicant's conditional offer of employment will be rescinded if the applicant fails to provide proof of vaccination or does not have an approved exemption by the anticipated employment start date. An applicant may qualify for an exemption from the COVID-19 vaccination requirement if they are unable to receive any COVID-19 vaccine due to qualifying medical reasons or based on sincerely held religious beliefs, practices, or observances.

Summary:

Under the direction of the Housing and Advocacy Services Director, the Residential and Hotline Services Manager oversees operations of 24/7 East County Emergency Shelter and 24/7 Hotline program for survivors of Intimate Partner Violence, Sexual Assault, and Stalking. Recruit, hire, train, supervise, and schedule staff and volunteers for both 24/7 operations. Implement best practice service standards, conduct ongoing quality assurance checks, and establish and maintain strong, mutually beneficial relationships with community partners. Ensure compliance with agency and contract requirements and produce required reports.

Essential Functions:

Share after-hours on-call leadership duties on a rotating basis with other management staff, at least 1 week rotation at a

Provide ongoing training and supervision to ensure residential/hotline staff effectively provide shelter assessments, intakes, comprehensive client advocacy, psycho-education, crisis intervention, safety planning, information and referral, and facilitation of client-centered problem

Conduct and document collaborative one-on-one supervision of Project Safehouse and Hotline staff to assess and improve work performance, identify training needs, professional development goals, and to assist with trauma stewardship needs.

In collaboration with Program Director, produce required monthly, quarterly, and annual reports in timely

Coordinate staff submission of timekeeping records and reimbursements to meet agency standards.

Manage proper use and record keeping of all petty cash, gift cards and in-kind donations for east residential

Oversee inventory and supply replenishment process for all shelter

Provide training to staff, volunteers, and community partners on sexual assault, intimate partner violence, and other related

Actively participate in PSH Auxiliary meetings; develop and maintain a strong relationship with Auxiliary members to aid in the support of the

Conduct regular inspections of the shelter facility, schedule any necessary repairs/maintenance and communicate all facility issues to the appropriate parties and lead follow through with facilities

Other duties as assigned

Job Requirements:

Education:

Minimum bachelor's degree in social work, counseling, criminal justice, public health, or equivalent combination of education and related

Experience:

Minimum of two years' program management, supervisory responsibilities, contract, and budgeting

Minimum one-year direct services experience with sexual assault, domestic violence, child abuse issues, family violence intervention, client services, and/or crisis

Preferred Experience:

Bilingual fluency in Spanish, Arabic, Somali, Cantonese, Tagalog, Japanese, Korean, Thai, Lao, Hmong, Khmer, or Vietnamese (oral and written)

Experience with oversight and provision of trauma informed residential

Experience managing 24/7

Working Environment:

This job operates in a communal housing facility. Must maintain personal cell phone for work-related purposes. Ability to work in IPV, SA, and stalking fields. Working conditions may include possible exposure to communicable diseases related to those typically found in communal housing. This position is classified as critical and essential under Public Health Authority. Full COVID-19 vaccination required to successfully fulfill the duties of the job.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Must be able to carry up to 50lbs.

Travel:

Some travel may be required (up to 40% mostly within San Diego County). Must have reliable transportation available for work-related purposes, a valid California driver's license, and proof of automobile insurance.

Work Hours:

The employee must be available during Agency working hours 8:30 a.m. to 5:30 p.m. Evening, weekend, and holiday hours may be required as job duties demand.

To Apply:

Please submit your resume and cover letter to Jenna Pinkham at JPinkham@ccssd.org